Initial Accommodation Request Process

In accordance with Section 504 of the Rehabilitation Act and the Americans with Disabilities Act (ADA), NC State has designated the Disability Resource Office (DRO) as the only authorized office to receive documentation and determine eligibility for reasonable accommodations (academic adjustments, auxiliary aids and reasonable modifications) for students on the basis of disability. DRO engages in an interactive process and considers each individual’s condition, functional limitations, history, request and the essential elements of NC State University programs, services and activities to determine reasonable accommodations. Accommodations are determined individually and are intended to eliminate barriers in order for a qualified individual to have equal opportunities for participation. Accommodations do not remove or exclude requirements, but assist in affording a student with a disability the same opportunity to fully participate in and benefit from programs and services as nondisabled peers.

Students are encouraged to begin this process as early as possible to ensure the timely provision of accommodations. DRO will attempt to determine eligibility and provide related accommodations within 15 business days of submission; however, to ensure academic accommodations can be utilized within the current semester, students should complete this process a minimum of 4 weeks prior to the last day of classes.

Steps to Connect with DRO

The following steps must take place before the need for accommodations can be determined.

  1. Submit your disclosure information and documentation (see Documentation Guidelines) by uploading it on the Disclosure Form or submitting it via fax, email or mail. Your disclosure information will not be processed until both the Disclosure Form and documentation have been received (unless your disability is easily observable or you are disclosing a Service Animal (as defined by the ADA).  NOTE:
    • Students traveling with Service Animals (as defined by the ADA) or those with readily observable disabilities (travels by wheelchair, uses white cane, etc) may contact the DRO to request an access meeting after submitting the Disclosure Form without submitting documentation.
    • If you encounter any difficulties or have questions regarding the submission or upload of your documentation, please contact the DRO.
    • Students requesting accommodations within University Housing (including service animals or emotional support animals) should also review Accommodations within University Housing for additional information and requirements.
  2. Once Disclosure information and documentation are received and reviewed by the DRO, students will be contacted via their University email regarding their status.
    1. Students will be notified of approved accommodations and next steps.
    2. If not approved for accommodations, the email will provide an explanation and what additional information may be required.
    3. Generally, students are notified within ten business days of submission. If you have not received communication after ten business days please contact the DRO.

DRO only reviews documentation for students that have accepted their admission into NC State or have registered for an academic course.

Navigating a Short-Term Impairment

Students with a temporary or short -term impairment that limits a major life activity such as a broken arm, concussion, surgery recovery, etc. may receive temporary services through the DRO. Students should communicate first with course instructors to discuss options. You may be referred to the DRO if the instructor and/or department is unable to provide a solution. Student should contact DRO via email ( after communicating with instructors.  For additional resources please review the Short-Term Impairment checklist.

Grievance Procedure

The general University grievance procedures, which apply to all students, are available to students with disabilities. The grievance procedures listed below are additional procedures that apply to students with disabilities who feel denied equal access in the form of appropriate accommodations, modifications, auxiliary aids or effective communication or suffered discriminatory harassment as described in Section 504 of the Rehabilitation Act or The Americans with Disabilities Act.

Students are encouraged to discuss their concerns with a DRO Access Consultant as their first step.

Accommodation Reconsideration

Students who have a grievance related to the determination of eligibility may request a reconsideration. An Accommodation Reconsideration provides students with the opportunity to request a review of the prior DRO decision regarding an eligibility determination. 

To initiate this process students should submit a request for a reconsideration in writing to the DRO Director as soon as possible following their receipt of the disputed determination. The DRO Director will review the information leading to the original eligibility decision. The DRO Director may request additional information if deemed necessary as part of the reconsideration to ensure a careful and thorough reassessment.

Appeals to Reconsideration

Individuals may file appeals to the Reconsideration outcome by completing the Written Student Complaint process.


Students who have complaints related to discrimination or harassment on the basis of a disability should follow the established Discrimination, Harassment and Retaliation Complaint Procedure.